Income Officer
Easy Apply
Expiring soon
Key Responsibilities
- Manage rent accounts and monitor arrears across a designated patch
- Proactively contact residents to prevent and reduce arrears
- Negotiate realistic repayment plans based on individual circumstances
- Provide advice and signpost to support services (e.g. welfare benefits, debt advice)
- Take appropriate recovery action, including legal proceedings where necessary
- Maintain accurate records and ensure compliance with policies and regulatory standards
- Work collaboratively with housing, support, and finance teams
About You
- Experience in income management, rent arrears recovery, or a similar role
- Strong understanding of welfare benefits and the social housing sector
- Excellent communication and negotiation skills
- Ability to manage a caseload and prioritise effectively
- Confident using housing management systems and Microsoft Office
- A customer-focused mindset with the ability to handle sensitive situations professionally
If you’re interested, please send your most up-to-date CV or call (phone number removed).
If this role isn’t for you but you know of someone who may be interested, please forward this advert onto them.
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